Refund policy

We want you to absolutely love your lashes! If there’s an issue with your order, we’re here to help.

💌 Eligible Exchanges
We offer exchanges for the following:
1. Incorrect item sent.
2. Damaged product upon delivery.
3. Faulty packaging or lash defect (unused only).

🔁 Exchange Conditions
To be eligible:
1. Item must be unused, in original packaging.
2. Must notify us within 7 days of receiving your order.
3. Exchange request must be supported with photo proof.

🚚 How to Request an Exchange
WhatsApp us at 88197173 or DM us Instagram @lashbelle.co

Provide your:
1. Name & contact:
2. Order number:
3. Photo of the issue:

We’ll verify and guide you through the next steps.

💡 Note: Return delivery costs may apply unless the error is on our side. Exchanges are subject to stock availability.